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Why Weekly Maintenance?

We monitor your network and electronic health records systems 24x7x365 for issues which allows us to respond quickly when problems are detected. Monitoring however, is not a replacement for routine maintenance. Managing an electronic health records system is much like maintaining a vehicle. If you don't change the oil and fluids at regular intervals, service the brakes when necessary and replace the tires when required, your car not only will be less reliable and break down more often but you will also be putting yourself at increased risk to operate it. We believe that properly maintained systems are key in achieving adequate levels of security, performance and reliability. As a result, our maintenance program is an important part of our initiative to secure, protect, and maintain your electronic health records system.

What Kind of Maintenance do you Perform?

We perform daily and weekly maintenance on your systems including: 

  • Backup verification
  • Critical operating system patch installation
  • Critical 3rd party patch installation
  • Anti-virus scans & updates
  • Hardware maintenance
  • Server restarts (monthly)
  • Workstation restarts (weekly)
  • Other important maintenance as required

When is Maintenance Performed?

System maintenance begins each Thursday at approximately 8 PM and is typically completed by 5 AM the next morning. After maintenance is complete, we shut down all workstations except for those you have requested we leave turned on for remote access purposes.


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