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  1. Press voicemail button (scroll icon) on your phone , and press "Connect" soft key.
  2. Enter temporary PIN number (1234) followed by "#"
  3. Press "3" for personal options.
  4. Follow prompts to record your voicemail greeting.

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  1. After recoding voicemail, press "3" to return to personal options menu.
  2. Press "2" to change your PIN.
  3. Follow prompts to reset your PIN number.

    Info

    Resetting your PIN after your phone is installed is REQUIRED to help ensure security, patient privacy, and HIPAA compliance. 

Reset Voicemail PIN

  1. If you forgot your voicemail PIN, first submit a help desk request with DHS support.
  2. Once DHS support has notified you that your PIN has been reset, press voicemail button (scroll icon) on your phone and press "Connect" soft key.
  3. Enter temporary PIN number (1234) when prompted.
  4. Press "3" to access personal options menu.
  5. Press "2" to change your PIN.
  6. Follow prompts to reset your PIN number.

    Info

    Resetting your PIN is REQUIRED to help ensure security, patient privacy, and HIPAA compliance. 

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