Page tree

Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

Table of Contents

Phone Handset Functions

View the video below for a general overview of the Intermedia phone system.

Widget Connector
urlhttps://wwwvimeo.youtube.com/watch?v=aw0iZl4g8_A&t=130scom/manage/videos/560075373

Record Personal Voicemail Greeting & Set PIN

Record Greeting:

  1. Press voicemail button (scroll icon) on your phone and press "Connect" soft key.
  2. Enter temporary PIN number (1234) followed by "#"
  3. Press "3" for personal options.
  4. Follow prompts to record your voicemail greeting.

Set Permanent PIN:

  1. After recoding voicemail, press "3" to return to personal options menu.
  2. Press "2" to change your PIN.
  3. Follow prompts to reset your PIN number.

    Info

    Resetting your PIN after your phone is installed is REQUIRED to help ensure security, patient privacy, and HIPAA compliance. 

Reset Voicemail PIN

  1. If you forgot your voicemail PIN, first submit a help desk request with DHS support.
  2. Once DHS support has notified you that your PIN has been reset, press voicemail button (scroll icon) on your phone and press "Connect" soft key.
  3. Enter temporary PIN number (1234) when prompted.
  4. Press "3" to access personal options menu.
  5. Press "2" to change your PIN.
  6. Follow prompts to reset your PIN number.

    Info

    Resetting your PIN is REQUIRED to help ensure security, patient privacy, and HIPAA compliance. 

Check Personal Voicemail Messages

...

From Office Phone: Press voicemail button on (scroll icon) on your office phone, press "Connect" soft key, enter your PIN number when prompted, and follow instructions to navigate your messages.

From Outside Office: Dial your direct phone number, press "#" when you hear your greeting, enter your extension number followed by "#", and enter your PIN number followed by "#".

Check Team Queue Voicemail Messages

From Computer: Click to open any voicemail recording attachment delivered to your "Voicemail" public email folder.

From Outside Office Phone: Press "Queue VM" line key button on your office phone, enter queue voicemail PIN followed by #, and follow instructions to navigate your messages.From Outside Office: Dial main office phone number, dial "600" when you hear your greeting, enter your queue voicemail PIN number followed by #, and follow instructions to navigate your messages: Log into your DHS SecureMail account, follow instructions to pin your voicemail public folder, and click to listen to your messages.

Dialing

Internally: To call a staff member inside of the office, simply dial their 3-digit extension or click on the contact to dial from your Intermedia Unite desktop application. 

Externally: You must dial all 10 digits of USA phone numbers to connect your call, even when dialing locally. 

Info

When dialing locally, all 10 digits of your recipient's phone number must be dialed to connect your call.

Unite Desktop App Functions

...