- Management Sends Feedback: When feedback is required, management will highlight the page item or step to give feedback on, click the bubble icon to show the inline comment window, type "@" to mention the staff member to provide the feedback to, enter the specific feedback, and click "Save" to send the feedback.
- Staff Receives Feedback: When you receive an email with the feedback, indicating you were "mentioned in a comment" click reply.
Staff Replies to and Acknowledges Feedback: Read the step or page item the manager provided feedback on, enter a response to the feedback, click "Save" to send a reply, and click "Resolve" to indicate that the feedback has been acknowledged and will be attended to going forward.
If more than one staff member was included in comment and not all mentioned members have replied, leave comment open so all mentioned staff can reply. Otherwise, click "Resolve" link to resolve comment and notify John.
- Manager Receives Acknowledgement of Feedback: When staff member clicks "Resolve" link, an email is sent to manager, showing that feedback has been acknowledged and the issue will be attended to and resolved.