We want to make working with us as easy as possible! With that goal in mind, we are excited to offer our easy-to-use client portal. With our portal, you can perform all of the functions indicated below.

Portal Access

1. Navigate to Portal: Open a web browser on your computer or mobile device and navigate to our Client Portal.
2. Log In: Enter your organization email address, enter your password, and click "Sign In" button.
   

If you have not used our client portal before and would like access, simply click "Request Account" button, enter your contact information, and if you are authorized by your organization to access billing information, we will set up a portal account and contact you once complete.

Dashboard & Functions

On our client portal dashboard, you have the following options:

Open Invoices: View invoice detail and pay open invoices. 

Invoices: View all paid and unpaid invoices including invoice detail.

Payments: View all transactions and associated invoices paid per transaction.

AutoPay: Managed by DHS accounting department. Open invoices are automatically charged during weekly billing cycle.

Service>Tickets: View all open/closed Support Tickets and ticket details.

Service>Projects: View open project names and statuses. 

Service>Quotes: View open proposal names and statuses. 

Add a New Credit Card Payment Method

1. Click "New Payment Method": Scroll down to middle of portal dashboard and click "New Payment Method" button.
   
2. Select Credit Card Payment Method: Select "Credit Card" payment method option and click "Next" button on lower right hand corner.
   

3. Create Credit Card Payment Method: For Credit Card payment method, enter information as follows.

   1. Friendly Name: "Credit Card" (without quotes)
   2. First Name: Card holder first name
   3. Last Name: Card holder last name
   4. Credit Card Number: Enter your credit card number
   5. Month Expiration: 2-digit card month expiration
   6. Year Expiration: 4-digit card year expiration
   7. Click "Next": Click "Next" button
      
   8. Address: Card holder billing address
   9. Address Line 2: Secondary address information such as floor or suite number
   10. City: Billing address city
   11. State/Province: Billing address state
   12. Postal Code: Billing address postal code
   13. Phone Number: Card holder phone number associated with account
   14. Email Address: Card holder email address associated with account
   15. Click "Next": Click "Next" button
       
   16. Authorize Payment Method & Submit: Click to select "I authorize the use of this payment method to settle transactions in this portal" option, and click Submit".
       

Add a New Bank Account (ACH) Payment Method

1. Click "New Payment Method": Click "New Payment Method" button.
   
2. Select Bank Account Payment Method: Select "Bank Account" (ACH) payment method option and click "Next" button on lower right hand corner.
   
3. Create Bank Account Payment Method: For Bank Account payment method, enter information as follows.
   1. Friendly Name: "Bank Account" (without quotes)
   2. Account Name: Registered account holder first and last name or company name
   3. Routing Number: Bank routing number (can be obtained from a check as shown below)
      
   4. Confirm Routing Number: Confirm same number
   5. Account Number: Bank account number (can be obtained from a check as shown below)
      
   6. Confirm Account Number: Confirm same number
   7. Account Type: Checking
   8. Account Holder Type: Business
   9. Click "Next": Click "Next" button
      
   10. Address: Bank account holder billing address
   11. Address Line 2: Secondary address information such as floor or suite number
   12. City: Billing address city
   13. State/Province: Billing address state
   14. Postal Code: Billing address postal code
   15. Phone Number: Bank account phone number associated with account
   16. Email Address: Bank account email address associated with account
   17. Click "Next": Click "Next" button
       
   18. Authorize Payment Method & Submit: Click to select "I authorize the use of this payment method to settle transactions in this portal" option, and click Submit".
       

Manage Existing Payment Methods

Click three dots to right of "Manage" (below "New Payment Method" button) to to edit or delete existing payment methods.